Neuro Physio Group is committed to protecting your personal information

This privacy policy relates to our use of your personal information collected from you either in person or information you give us by letter, e-mail, SMS or over the telephone. ‘Personal information’ means any information that can identify you. ‘We’ means Neuro Physio Group. We collect and process data because we have a legal obligation to do so and it is adequate, relevant and limited to what is necessary.


What Information We Collect and When:

We collect and process information when you phone or email us to make an appointment. During initial enquiry we may ask you for: Your name, date of birth, address, contact phone number and email address.

your e-mail address

During your appointment we will ask for information regarding your general health, your previous health and information regarding the condition you are seeking advice about. We will also ask for information regarding any activities you undertake, your employment and any medication you take. We will record this information and upload it to a cloud based software system that is in line with GDPR (2018) Privacy Law.


How we use this information.

We use electronic records that are hosted by a third party (WriteUpp LTD)

All information is kept electronically in a file that directly relates to your episode of care.

We use this information;

1. To provide a legal record of any treatment or advice we provide

2. To ensure continuity of care

3. To contact you regarding your ongoing treatment.

4. To contact you if new information or treatments become available that may be of benefit to you.

5. We may pass information with your permission to other medical professionals who may be involved in your care; this may include GPs, consultants, occupational health departments or other Health and Care Professions.

6. We may use your information for audit purposes.

Information is not passed on for advertising or commercial purposes. We take reasonable measures to ensure that information is kept up to date and corrected if necessary. It is your responsibility to notify us of any changes to this information


What Information We Collect and When:

We collect and process information when you phone or email us to make an appointment. During initial enquiry we may ask you for: Your name, date of birth, address, contact phone number and email address.

your e-mail address

During your appointment, we will ask for information regarding your general health, your previous health and information regarding the condition you are seeking advice about. We will also ask for information regarding any activities you undertake, your employment and any medication you take. We will record this information and upload it to a cloud based software system that is in line with GDPR (2018) Privacy Law.

How long do we keep personal information

The law requires us to retain records for 8 years after the conclusion of your treatment, we may retain electronic records indefinitely for use if you return for another episode of care and for analytical purposes.



How do we protect your information

We take organisational and technical security measures to protect the information against unauthorised disclosure or unlawful processing.

Your rights

You are entitled to a copy of the personal information we hold about you and to have any discrepancies rectified. You can do this by written request to the address at the start of the policy.

Disclosure of your information

We may pass information with your permission to other medical professionals who may be involved in your care; this may include GPs, consultants, occupational health departments, consultants, etc. This information may be passed on in the form of a written letter which is given to you - if this is the case, the letter becomes your responsibility and the protection of its contents is your responsibility. If the information is passed electronically by email, it will be password protected and we will take all reasonable precautions to transmit the information securely.

0